Store Policy
Terms & Conditions
1. All items have at least three-month warranty from the receipt of the product. After that day, a repair can be offered for a fee. Some items enjoy a lifetime warranty, which will be stated in the descriptions of the product.
2. All FQli Handmade items are designed and handcrafted with pictures taken by myself, all copyrights are reserved.
3. I only make a small collection of items in each style with most of them are one-out-of-one pieces. Therefore, each item to be delivered is almost as seen in their photos, depending on the lighting effects, if it is the only one. If more than one item is available, there may be variations of gemstones/beads compared to what is seen in the photos. This is mainly caused by camera and lighting conditions.
3. You may see various colours of each item in photos because I may visualise them in different light settings, e.g., day and night.
Privacy policy
1. Essential personal information is collected during the sales process. IP addresses are automatically collected by our hosting site. When you purchase or subscribe, emails are collected. You may receive emails about our updates with your permission.
2. The information you provided during a successful transaction process will be interpreted as consent for the information to be used for that particular reason only. This may include personal information, credit card details, and delivery and return address.
3. Any marketing information shall be consulted with you for permission.
4. If you like to withdraw any consent for any information we may hold, please contact us at fqli@fashionqueenli.co.uk
5. We may disclose your information if we are required by law or if you violate our Terms and Conditions.
Safety and Care
-
Please keep your purchased items away from children and pets to avoid suffocation
-
Take care of your items when handling them because some gemstones and crystals have a fragile nature, especially large pieces.
-
Please clean your items with soft cloths that are designed for silver, gold, and gemstones respectively
-
When not wearing, please keep your item in zipped/air-free bag/box
-
Please try to avoid wearing your items when in water such as swimming, bathing and showering
Payment Methods
-
Credit / Debit Cards
-
PAYPAL
-
Offline Payment